We ship from Singapore and send orders worldwide. Available destinations, rates and delivery estimates are calculated at checkout and set out in our shipping policy.

Shipping is calculated at checkout based on your address and the weight of your order. Taxes and import duties, where they apply, are also shown at checkout. See the shipping policy.

Yes, under the conditions in our returns and refunds policy. If a product arrives damaged or is not what you ordered, email us with your order number and a photo and we will sort it out.

We do not take orders for stock we do not hold. Email us the product name and we will tell you whether and when we expect it back.

They are sourced in Taiwan, mostly from products that sell on Taiwanese retail and wholesale shelves rather than from export catalogues.

Packaging is Taiwanese, so labelling is usually in Chinese. If you need the ingredient list for a specific product, email us the product name and we will send you what is printed on the pack.

Yes — see the vegetarian and vegan collection. If you need to confirm a specific product, ask us before ordering.

ROPE sells by ranked demand: join the ROPE Lab waitlist and tell us which design you would buy — the most-wanted designs go into production first.

Every ROPE image on this site is a 3D concept render or an engineering drawing, and is labelled as such.

Yes. Send us the products, market and volume through the For Business form. Prices and minimums are quoted per project.

Sometimes. Tell us the product, packaging, target price band and timing on the For Business page and we will tell you honestly whether we can do it.

An application-based programme for retailers, distributors, makers and brand owners who want early sight of what we are sourcing and developing. See Membership.

They are stored so we can answer you, and they are not published or sold. You can ask us to delete them at any time. See our privacy policy.